As the volume of products and services consumers buy online continues to skyrocket, companies are looking for ways to streamline fulfillment and make it simpler for customers to receive what they’ve paid for. One way they can transform this process is by using smart locks, which consumers are installing in ever-increasing quantities. These devices can enable remote access for service and delivery personnel, introducing a new way for them to drop off a package or complete a task at a consumer’s home.
Business Insider Intelligence recently spoke with August Home cofounder and CEO Jason Johnson about the company’s August Access program, which allows companies to partner with the smart lock vendor to get access to consumers’ homes to deliver goods or provide services. We discussed the origins of the company’s August Access system, as well as how it approached early trials with retail and e-commerce partners. Additionally, we talked about the future of in-home access programs and consumer attitudes toward the [...]