BP Presentation Thumbnail imageBI IntelligenceChatbots use algorithms to mimic human interactions within messaging platforms. The number of companies that offer chatbots is skyrocketing, but it is still very early days. That means that companies are scrambling to figure out how best to use this promising technology.

At Business Insider's Ignition 2016 event, BI Intelligence's VP of Research Barbara Peng delivered the following presentation that explains what chatbots are and how they could be used to improve digital commerce.