This note is a segment from Business Insider Intelligence's forthcoming 2018 Delivery Trust Report. The full report uses consumer survey data from our proprietary panel to evaluate how offerings from the largest delivery companies in the US stack up on customer service, package tracking, package protection, and timeliness of delivery, as well as how at risk these providers are to new challengers entering the space.
UPS and FedEx are facing perhaps the biggest threat to their duopoly in decades from Amazon. The Seattle-based e-commerce juggernaut not only has the resources to build a competitive delivery service, but it's also captured the trust of consumers, putting the company in a unique position to challenge these legacy providers. Nearly half of respondents to Business Insider Intelligence’s 2018 Delivery Trust survey said they would trust an Amazon-owned shipping service to deliver their online purchases more than UPS, FedEx, USPS, and DHL. To make matters worse for legacy delivery providers, instead of standing idly by, Amazon appears to be actively trying to compete in the delivery space.
Amazon has been building up its logistics network, [...]