When a customer arrives, they're still greeted by a host or hostess.

hostess
YouTube/Alibaba Group

The customer uses a check-in kiosk to find a table.

check in
YouTube/Alibaba Group

Staff is available to walk them through the steps the first time around. 

A QR code on the customer's app is then scanned to the kiosk to inform the software system where they'll be sitting.

seating qr code
YouTube/Alibaba Group

From there, the customer is free to go about the supermarket choosing the fresh seafood they want the cooks to prepare.

choose seafood
YouTube/Alibaba Group

The customer can take the bagged items to checkout once they're ready, where they once again pull up their QR code to be scanned.

checkout
YouTube/Alibaba Group

Once the order is complete, the employee at the checkout counter puts the bagged items on a hanger attached to a conveyor belt.

bag on conveyor belt
YouTube/Alibaba Group

And the belt takes the bag to a robotic arm that transfers it to a refrigerator so it's kept cool until the customer is seated and the food is ready to be prepared.

robotic arm
YouTube/Alibaba Group

The customer, meanwhile, is seated at the table they chose once it's ready.

seated
YouTube/Alibaba Group

While they wait, a QR code at the table allows the customer to order additional items, like rice.

order more items
YouTube/Alibaba Group

The menu for these additional items is right there on the app.

additional items menu
YouTube/Alibaba Group

The kitchen staff places the food — the fresh items bought at the supermarket and the additional items from the app — on carts.

kitchen staff
YouTube/Alibaba Group

And the readied carts navigate around a highway of surfaces according to the location specified by the customer's QR code.

highway
YouTube/Alibaba Group

All the food goes straight to the customer's table.

delivered
YouTube/Alibaba Group

The pod opens so the customer can retrieve their meal, and the transaction is complete.

retrieve
YouTube/Alibaba Group

Last step: Enjoy a fresh seafood meal, hand-picked and straight from the market.

enjoy
YouTube/Alibaba Group

You can watch Alibaba's whole video here.