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Amazon tracks warehouse workers' every move because Jeff Bezos thinks people are inherently lazy, report says

Amazon tracks warehouse workers' every move because Jeff Bezos thinks people are inherently lazy, report says
Amazon tracks warehouse workers' every move because Jeff Bezos thinks people are inherently lazy, report says
An architect of Amazon's systems told The New York Times that many of its most contentious policies were meant to keep workers from getting lazy.
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  • Some Amazon policies were built to stop a "march to mediocrity," a former executive told The New York Times.
  • He pointed to a short-term employment model and performance trackers to keep workers on their toes.
  • The Times' report revealed the restrictive policies that govern one of the nation's top employers.
  • Sign up for the 10 Things in Tech daily newsletter.

Many of Amazon's policies were designed to prevent workers from becoming lazy, a former vice president told The New York Times.

David Niekerk, who helped design the company's warehouse-management system, told the publication that founder Jeff Bezos' belief that people are inherently lazy helped shape the company's policies.

Bezos believed that workers' desire to perform well decreased over time and that an entrenched workforce was a "march to mediocrity," Niekerk told The Times.

"What he would say is that our nature as humans is to expend as little energy as possible to get what we want or need," Niekerk told The Times.

He pointed to a short-term employment model that doesn't provide employees many opportunities for advancement and to the way Amazon used technology to keep workers on task. Amazon doesn't guarantee wage increases after a worker's first three years, the report said, as a way to oust employees who might become too comfortable at Amazon or turn "disgruntled."

Read more: We identified the 95 most powerful people at Amazon Web Services. Here's our exclusive org chart.

The practices that Niekerk described are some of the company's most contentious - like firing employees for a single day of low productivity and continually keeping workers on task with limited break time and high productivity goals.

The practices have left many workers feeling as if Amazon treats them more like machines than people, The Times reported.

"We are human beings," an employee wrote on a warehouse's internal feedback board last year, according to The Times. "We are not tools used to reach their daily / weekly goals and rates. "

Amazon's culture and high expectations for employees have also made the company a leader in workplace injuries. Earlier this month, The Washington Post published an analysis of data from the Occupational Safety and Health Administration suggesting that Amazon warehouse workers were nearly twice as likely to be seriously injured as workers at companies like Walmart.

In April, Bezos said that the company was working "to do a better job for our employees" and that it would invest over $300 million in 2021 to make warehouses safer. He added that the company needed "a better vision for how we create value for employees - a vision for their success. "

Amazon representatives didn't immediately respond to a request for comment.

Read the full story at The New York Times »

Have you worked at Amazon? Reach out to the reporter at gkay@insider.com.

Read the original article on Business Insider
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